Privacy Policy

PRIVACY POLICY

Last updated: October 22, 2026

Elegance Aroma Inc. ("Elegance Aroma", "we", "us") sells home and business scent products and provides scent diffuser installation, refill and maintenance services in Canada. This Privacy Policy explains how we collect, use and protect your personal information when you visit elegancearoma.com, buy from us, use our services, or contact us.

1. INFORMATION WE COLLECT
- Contact details: name, email, phone number, business name, and billing and shipping addresses.
- Order and service details: products purchased, service locations, diffuser and refill records, appointments, and notes needed to provide our service.
- Payment information: processed securely by our payment providers. We do not store full card numbers.
- Communications: messages you send us by email, phone, our website or WhatsApp.
- Device and usage information: browser type, IP address, pages viewed and similar data collected through cookies when you use our website.

2. HOW WE USE YOUR INFORMATION
- To process orders, payments, shipping and returns.
- To schedule and perform installations, refills and maintenance.
- To communicate with you about orders, service visits and support.
- To send offers or news, only where you have agreed. You can unsubscribe at any time.
- To improve our website, products and services.
- To meet legal, tax and accounting obligations.

3. WHO WE SHARE IT WITH
We do not sell your personal information. We share it only with service providers that help us run our business, and only as needed:
- Shopify (online store and checkout)
- Payment processors
- Shipping carriers
- Meta / WhatsApp (messaging with customers and our service team)
- Google (maps and analytics)
- Secure cloud hosting and AI tools used to help process service reports and contact information
We may also disclose information when required by law.

4. WHERE YOUR INFORMATION IS STORED
Some of our service providers store or process information outside Canada, including in the United States. That information may be accessible to authorities in those countries under their laws.

5. HOW LONG WE KEEP IT
We keep personal information only as long as needed for the purposes above, including legal, tax and accounting requirements, and then securely delete it.

6. HOW WE PROTECT IT
We use reasonable safeguards, including restricted staff access, password protection and secure connections, to protect your information.

7. COOKIES
Our website uses cookies to run the store, remember your cart and understand how the site is used. You can block cookies in your browser, but parts of the site may not work properly.

8. YOUR RIGHTS
You can ask to access, correct or delete your personal information, or withdraw consent to marketing, by contacting us below. We will respond within 30 days.

9. CHILDREN
Our website and services are not intended for children, and we do not knowingly collect their personal information.

10. CHANGES
We may update this policy. The "Last updated" date above shows the latest version.

11. CONTACT US
Elegance Aroma Inc.
16 Twenty Fourth Street, Unit 3
Toronto, ON M8V 3N5, Canada
Email: privacy@elegancearoma.com

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.